Data Deletion Instructions
We believe your data belongs to you. If you wish to stop using Glimmio and permanently delete your account, workspace, and synced integration data, follow the steps below.
How to Request Data Deletion
Disconnect Integrations (Optional but recommended)
Log into your Glimmio dashboard, navigate to Workspace Settings > Integrations, and disconnect Meta Ads, Google Ads, and Shopify. This immediately revokes our access tokens.
Submit Deletion Request
Send an email to privacy@glimmio.com from the email address associated with your Glimmio Owner account. Include your Workspace Name in the request.
Verification & Purge
Our team will verify the request and initiate a hard-delete of your workspace, users, and all synced reporting data from our active databases. You will receive a confirmation within 7 days.
What gets deleted?
- Your personal user profile (Name, Email, password hashes).
- Workspace configuration and billing subscriptions.
- All OAuth access and refresh tokens for Meta, Google, and Shopify.
- Cached campaign performance data, ROAS metrics, and AI recommendations.
- Action Center execution logs.
Integration-Specific Deletion
Meta Ads: You can also trigger a deletion request directly from your Facebook App Dashboard by finding Glimmio in your Business Integrations and clicking "Remove". This sends a signed callback to our servers to automatically purge your Meta data.
Shopify: Uninstalling the Glimmio app from your Shopify store triggers a mandatory Webhook (`app/uninstalled`). Under Shopify's GDPR rules, we automatically purge your store data 48 hours after a `shop/redact` or `customers/redact` payload is received.
Data Retention
Please note that certain data may be retained for longer periods if required for legal, tax, or security auditing purposes (e.g., invoices for past payments). This retained data is strictly isolated and not used for any active processing.