Frequently Asked Questions
Quick answers to the most common questions.
Getting Started
What is Glimmio?
Glimmio is an AI-powered growth platform for D2C brands and agencies. It connects your Meta Ads, Google Ads, and Shopify store to give you a unified view of performance, AI-generated recommendations, and a safe execution layer that requires your approval before making any changes.
Do I need to be technical to use Glimmio?
No. Glimmio is designed for marketers and brand owners. You connect your accounts using OAuth (a standard, secure authorization flow), and the platform handles the rest. No code is required.
How long does setup take?
Most users are set up in under 15 minutes. Connecting Meta Ads, Google Ads, and Shopify each take 2–3 minutes. The initial data sync typically completes within 30–60 minutes for large accounts.
Integrations
What platforms does Glimmio connect to?
Meta Ads (Facebook & Instagram), Google Ads (Search, Shopping, Display, Performance Max), and Shopify. Optional apps add WhatsApp, Gmail email, Twilio SMS, and verified Shopify product reviews.
Does Glimmio support multiple ad accounts?
Yes. Each Business Account in Glimmio is linked to one Meta Ads account, one Google Ads account, and one Shopify store. Agency workspaces support multiple Business Accounts.
Can I disconnect an integration at any time?
Yes. Go to Settings → Integrations → Disconnect for any connected platform. All API access is immediately revoked. You can also revoke access from the platform's own settings.
AI Features
Can Glimmio automatically change my campaigns?
No. By default, all actions require manual approval. Glimmio only executes changes after you explicitly approve them in the Action Center. You can optionally enable auto-execution for low-risk actions, but this is off by default.
How does the AI know what to recommend?
Glimmio reads your actual campaign data — spend, ROAS, CPA, CTR, conversion rates, creative performance — and compares it against performance thresholds and trend signals. Recommendations are grounded in your data, not generic templates.
Can I roll back an action after it's executed?
Yes. For reversible actions, Glimmio captures a snapshot before execution. You can roll back for seven days from the Action Center → View Executed → Rollback, provided the provider state has not since changed.
Billing
How is Glimmio priced?
Glimmio has three plans: Starter ($29/mo), Growth ($59/mo), and Scale ($99/mo). Each plan includes a monthly AI credit allowance. Usage-based features (creative generation, WhatsApp, AI assistant beyond included credits) are billed from your wallet.
What is the wallet?
The wallet is a prepaid balance used for usage-based features: AI Assistant queries beyond included credits, Creative Studio image generation, WhatsApp lifecycle messages, and email sends. You top up the wallet via PayU, or enable auto-load from your payment mandate.
Is there a free trial?
Yes, we offer a 14-day free trial. No credit card required to start the trial.
Privacy & Data
Does Glimmio store my customers' personal data?
Glimmio stores the Shopify customer and consent records needed for audiences, lifecycle delivery, suppression, attribution, and verified-purchase reviews. Access is tenant-scoped, provider credentials are encrypted, and retention/deletion controls are documented in our privacy and data-deletion policies.
Does Glimmio share my data with third parties?
Glimmio uses AI providers (Anthropic, OpenAI) to power the AI Assistant and Creative Studio. Your account data is sent to these providers to generate responses. These providers do not train on API customer data. No other third-party data sharing occurs.
Can I request deletion of my data?
Yes. See our data deletion policy for the process.
Still have questions?