Troubleshooting

Meta connection shows 'Expired' or 'Revoked'

Go to Settings → Integrations → Meta → Reconnect. Follow the OAuth flow again. This happens when the Meta access token expires (after 60 days for short-lived tokens) or when you revoke access from Meta Business Settings.

Google Ads shows no campaigns

Ensure you connected a customer account (not just the manager account). If you connected a Manager (MCC) account, go to Settings → Integrations → Google → Select Customer Account to choose the specific client account to link.

Shopify sync is stuck or shows 0 products

Disconnect and reconnect Shopify from Settings → Integrations. This re-registers webhooks and triggers a fresh full sync. If your store has more than 100,000 products, the initial sync may take up to 2 hours.

Pixel health score is below 80%

Open Meta Ads → Pixel & CAPI or Google Ads → Tag & conversions. Verify the provider-owned tag ID, deployment route, event freshness and consent configuration. Glimmio does not inject a storefront pixel.

Purchase events are not appearing in Glimmio

Check that Shopify webhooks are active. Go to your Shopify Admin → Settings → Notifications → Webhooks and verify the Glimmio order webhook is listed. If not, disconnect and reconnect Shopify in Glimmio.

An action failed with 'API Error'

This usually means the OAuth token for the platform (Meta, Google, or Shopify) has expired or been revoked. Reconnect the integration from Settings → Integrations and try the action again.

I cannot see the Approve button on an action

You may not have the required permission. The 'actions.approve' permission is required. Contact your workspace admin to update your role.

Rollback failed

Rollback failure usually means the platform API returned an error when trying to restore the previous state. This can happen if the entity (campaign, ad set, etc.) has been manually changed after the action. Contact support with the action ID for assistance.

Wallet balance is 0 and AI features are not working

Top up your wallet from Settings → Billing → Add Funds. Usage-based features require a positive wallet balance. If you are on a plan with included credits, check whether the monthly credits are exhausted.

I was charged but my wallet balance did not update

Contact support with your payment confirmation. This can happen if the PayU confirmation did not reach our server. Our team can manually credit your wallet.

Scheduled report was not delivered

Check Reports → Delivery History for error messages. Common causes: invalid recipient email, email provider not configured (admin must set RESEND_API_KEY), or the report was created after the scheduled time for that day.